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Frequently Asked Questions
- How do I get sponsored by SCOTT or ACERBIS?
- Why do my lenses crack?
- Can I fix the foam on my goggles?
- How do I get sponsored by SCOTT or ACERBIS?
- See sponsorship section below.
- Why do my lenses crack?
- Excluding misuse or abuse, the main reason lenses crack is due to the use of cleaning products like glass cleaner. The harsh chemicals found in cleaners react with our Lexan lenses, making them brittle, even after just one application. We suggest using mild soapy water and thoroughly rinsing to clean the goggle lens. Be sure to apply Scott's Anti-Fog solution to the inside of the lens after each cleaning to prevent fogging.
- Can I fix the foam on my goggles?
- Unfortunately goggle foam cannot be repaired. The main reasons the foam deteriorates or rips are:
- - The goggles are dragged over the helmet visor, thus ripping the foam
- - The goggles are not cleaned properly
- - Over time, sweat and UV light will break down the foam. This can be reduced by proper cleaning (use mild soapy water, then thoroughly rinse with fresh water) and storing the goggles (keep in a protective bag or case) between uses
- - Goggles get damaged in gear bags because they are not in a protective bag or case.
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Warranty Information
- Scott USA's One Year Warranty
- Scott USA warrants all defects in materials and workmanship to the purchaser for one year from the date of purchase. All products will be replaced or repaired at the discretion of Scott USA. All products must be returned to Scott USA for inspection. All returns must show proof of purchase from an authorized Scott USA dealer or warranty will not apply. This warranty does not apply to damage caused by misuse of the product.
- Warranty Claims
- If you feel that your claim meets Scott USA's warranty guidelines, please follow the steps listed below.
- 1. Package the product so that it is not damaged further while in transit
- 2. Include a brief description of the warranty issue, your phone number, and return shipping address (NO P.O. BOXES).
- 3. Send via UPS or FedEx to:
Scott USA
Attn: MX Warranty Dept.
101 Lewis Street
Ketchum, ID 83340
* Be advised that returning your product to Scott USA does not guarantee the product will be repaired and or replaced *
Sponsorship Information
- Important sponsorship dates
- Scott USA's sponsorship consideration period runs from September 1 through December 31 each year. Resumes sent in at any other time will not be considered.
- How ways to apply for Sponsorship (please only use one method)
- 1. Sign up for a Sponsorhouse account. Visit their website for more information at www.sponsorhouse.com
- 2. Send a printed resume to the Scott USA address below from September 1 through December 31.
- Mail resumes to:
- Scott USA
- Attn: MX Rider Support
- PO Box 2030
- Sun Valley, ID 83353
Contact Information
Email Address
Mailing Address
Scott USA
Attn: MX Rider Support
PO Box 2030
Sun Valley, ID 83353
Shipping Address
Scott USA
Attn: MX Rider Support
101 Lewis Street
Ketchum, ID 83340
Phone number:
208-622-1000
Toll-Free
800-292-5877
Fax
208-622-1007
Office Hours
8:00AM – 5:00PM (Mountain Standard Time)